We strongly advise against booking installers until goods have been received, checked and acclimatised. Regrettably, we cannot be held responsible for any consequential losses.
THE DAY BEFORE:
We will contact you via Phone or Email with a confirmation of your delivery time the day before with an estimated Four-hour delivery slot.
The delivery date you chose when placing the order is upheld where possible and deliveries are typically between 7am and 6pm.
Flooring Deliveries are to a ground floor room of your choice and at your request (access permitting)
Although every effort will be made to ensure that delivery occurs during the estimated timeslot specified, due to unforeseen conditions - such as traffic - delivery can occasionally take place at a slightly different time from the slot specified.
DELIVERY OF SMALL / MEDIUM ITEMS - THIRD PART COURIER:
For small and medium items such as underlays, quadrant or any fitting accessories.
Your goods will be delivered by a courier service that delivers between 7 am and 6 pm Monday - Saturday (dependent on the delivery option you choose), and will require a signature.
Please note, drivers may need assistance with unloading larger items. 90% of our orders are delivered by our in-house delivery network, with the other 10% being delivered by a specialist courier service - unfortunately, our couriers cannot currently let you know an estimated delivery slot.
It is essential that all deliveries are checked upon receipt before they are signed for. If any of the packaging appears to be damaged or not intact, the goods must be signed for as "damaged" and a damage report should be filled out with the driver. If someone is signing for the goods on your behalf, please ensure that he/she is aware of and understands the terms of delivery. We need to be informed of any damage within 2 calendar days of receipt. Failure to comply with any of the above will result in a void claim. Due to the insurance liability, we cannot accept responsibility for any damaged items signed for as "clear", "unchecked" or in "good condition".
EXCLUDED DELIVERY AREAS:
(Delivery to remote areas is excluded from our in-home service, meaning your floor will be left on its pallet at the kerbside nearest your home. We’re currently unable to offer delivery ETAs for this service.
We can deliver to Northern Ireland and other remote areas for an additional charge. Remote area postcodes: PO30 – PO40, PA20 – PA78, PH, IV, KW, ZE, HS, GY, JE.
If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused, there's inadequate help available, or the order is changed/canceled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £37 or £0.70 per kg if the weight is over 29kg.